Warranty Policy
Resonic Limited Warranty
Last Updated: 21 December 2024
This Warranty is provided by Resonic Pte Ltd (“Resonic”) and applies solely to keyboards (“Products”) purchased directly from Resonic or its authorized resellers. By purchasing a Product, you acknowledge and agree to the terms outlined below.
A. Warranty Terms
Resonic offers a limited warranty for Products purchased by the original consumer under the Consumer Protection (Fair Trading) Act (Cap. 52A) of Singapore, covering a period of 1 year (the “Warranty Period”) from the date of purchase.
This Warranty is valid only for the original purchaser of the Product and is non-transferable. Warranty coverage may be limited to the country in which the Product was originally purchased.
Products must be registered on Resonic’s Warranty registration page on our website for warranty claims to be valid. Claims will not be accepted unless this registration is completed.
B. Coverage under this Warranty
Resonic warrants that the Product will be free from defects in materials and workmanship for the duration of the Warranty Period, subject to the exclusions outlined below. We reserve the right to determine, at our discretion, whether a claim is eligible.
If your claim is valid, Resonic will, at its sole discretion:
- Repair the defective Product or parts using new or refurbished components at no cost.
- Replace the Product with a new or equivalent unit, using new or serviceable used parts. If the original Product is discontinued, we may replace it with a comparable model from our current product range.
Repaired or replaced Products will be covered by the Warranty for an additional 30 days or the remainder of the original Warranty Period, whichever is longer.
C. How to File a Warranty Claim
Warranty claims must be submitted within 7 days of discovering the defect. To file a claim:
- Email hello@resonic.sg with the subject line "Warranty Claim".
- Attach a valid proof of purchase, such as your order number or receipt.
- Provide photographs or videos of the defect (if applicable).
- Resonic may request additional documentation or information to assess the claim.
Resonic reserves the right to refuse claims if the product fails to meet the conditions outlined in this Warranty or if any exclusions apply. Any repairs or replacements outside the scope of this Warranty will be at your expense.
D. Exclusions & Limitations
This Warranty does not cover:
- Acts of God or events outside of Resonic’s reasonable control (e.g., natural disasters, electrical surges, environmental conditions).
- Cosmetic damage, such as scratches, dents, or chips.
- Improper use or care, including misuse, neglect, unauthorized repairs, or modifications.
- Damage caused by third-party services not authorized by Resonic.
- Altered product serial numbers or damaged barcodes that prevent verification of the warranty.
- Third-party accessories or parts not made by Resonic.
- Battery defects or issues related to rechargeable battery life.
- Fraudulent claims, including false documentation or misrepresentation.
To the fullest extent allowed by law, Resonic disclaims all implied warranties, including warranties of merchantability and fitness for a particular purpose. This Warranty is your exclusive remedy, and, where applicable law permits, Resonic’s liability will be limited to the repair or replacement of the Product or a refund of the original purchase price.
No Resonic employee, dealer, or representative is authorized to extend or alter this Warranty.
E. Limitation of Liability
Under no circumstances will Resonic be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost data, lost profits, or damages arising from your inability to use the Product, even if Resonic was aware of the potential for such damages.
In all cases, Resonic’s total liability will not exceed the purchase price of the Product. This limitation applies even if the Warranty remedy fails of its essential purpose. Where such limitations are prohibited by applicable law, this restriction may not apply.
F. Amendments & Updates
Resonic reserves the right to modify or update the terms of this Warranty at any time without prior notice. The Warranty in effect at the time of purchase will apply to your Product.